Announcements

Some hosting related information

27/01/2010 18:07

From time to time a client contact us because they cannot connect to our servers or email etc.

Server Uptime

Our servers are monitored by an outside company from 9 different locations worldwide and you can see from the statistics below that we have a very high uptime percentage.

Monthly Uptime Percentage:               99.556 %
Monthly Uptime Percentage:               99.441 %
Monthly Uptime Percentage:               99.863 %
Monthly Uptime Percentage:               100.000 %
Monthly Uptime Percentage:               99.846 %
Monthly Uptime Percentage:               100.000 %
Monthly Uptime Percentage:               100.000 %
Monthly Uptime Percentage:               99.988 %
Monthly Uptime Percentage:               100.000 %
Monthly Uptime Percentage:               99.448 %
Monthly Uptime Percentage:               99.996 %
Monthly Uptime Percentage:               99.850 %

The reason why it’s monitored from 9 different locations worldwide is to bypass network connection issues because that is the reason for most problems. If for example 1 or 2 monitors cannot connect to a server but the other monitors can, it’s not a server but network issue.

Testing a Connection

With Windows XP etc, click on RUN and type     tracert saweb.info   (or your domain name) and click OK.

Your computer will then show a “Trace Route” so that you can see whether there is a problem on the network route or not.

Email issues

POP3 or POP3 is the incoming port to connect to a server and download email.

SMTP is the sending port for email and you can either use our smtp server, your connection provider’s smtp server such as dsl.telkomsa.net, smtp.saix.net, smtp.iburst.co.za as well as many other smtp servers.

With our high uptime percentage in mind and if you have problems with your email first check whether your website is up and running, then change the SMTP setting to mail.yourdomain.co.za (replace yourdomain with your main domain name) and if that fail wait about 10 minutes before trying again. (The server might perhaps blocked the connection IP address for 5 minutes due to too many failed login attempts)

Blocked IP address

Telkom and iBurst IP addresses are relative often blocked by big anti-spam networks so if you use any other SMTP server than ours and your email bounce back because it’s blocked check the IP address to determine to which company it belongs. (You can use the WhoIs Lookup or IP Information tools below)

http://www.dnsstuff.com/

Remember that I myself have a LOT of websites and 30+ email addresses on the servers and more often than not I am usually the first to detect ANY problem on a server.

Over and above that we also appointed a server maintenance and security company that monitor almost a dozen aspects of our servers every 5 minutes and if a problem arise either this company or us would already working on the problem before we even received a VALID complaint from a client.

(I highlighted the VALID above because in most cases it’s always a network connection or related problem and not server side)

IMPORTANT

Remember that I recently send an email about the scheduled maintenance that Telkom are going to do on the SAT3 cable so the change is good that at least ADSL users will experience some problems between 29 January to 1 February

<< Back

View RSS Feed